Frequently Asked Questions

We proudly serve Nassau County and surrounding areas in Long Island, New York. This includes Garden City, Hempstead, Long Beach, Mineola, Rockville Centre, and many other communities. Contact us to confirm we service your specific location.

Yes, Sparkle Maids 4U is fully insured and bonded. We carry comprehensive liability insurance to protect your property and give you peace of mind.

No, you don't need to be present. Many of our clients provide us with access to their home or business and go about their day. We'll secure your property when we're finished.

Yes, we bring all necessary cleaning supplies and equipment. However, if you have specific products you'd like us to use, we're happy to accommodate your preferences.

Our pricing is based on several factors including the size of your property, the type of service needed, and the frequency of cleanings. We provide free, no-obligation quotes tailored to your specific needs.

Absolutely! We offer weekly, bi-weekly, and monthly cleaning schedules at discounted rates. Regular clients enjoy priority scheduling and special pricing.

We recommend booking at least 3-5 days in advance, especially during peak seasons. However, we do our best to accommodate last-minute requests when possible.

We require 24 hours notice for cancellations or rescheduling. This allows us to adjust our schedule and potentially fill the time slot. Late cancellations may be subject to a fee.

Our standard cleaning includes dusting, vacuuming, mopping, bathroom cleaning and sanitizing, kitchen cleaning, and trash removal. We can customize the service to focus on areas most important to you.

Deep cleaning is more thorough and time-intensive. It includes everything in a standard cleaning plus detailed work like baseboard cleaning, inside appliances, window tracks, light fixtures, and hard-to-reach areas. We recommend deep cleaning for first-time service or seasonally.

Yes! Interior window cleaning is included in our deep cleaning service. Exterior window cleaning can be added for an additional fee, depending on accessibility and the number of windows.

Yes! We use environmentally friendly, non-toxic cleaning products that are safe for children, pets, and the environment while still being highly effective.

Your satisfaction is our priority. If you're not completely happy with any aspect of our service, contact us within 24 hours and we'll return to re-clean the area at no additional charge.

Absolutely. All our cleaning professionals undergo thorough background checks and are carefully vetted before joining our team. We only hire trustworthy, experienced professionals.

We try to assign the same team to regular clients for consistency. This allows our team to become familiar with your preferences and home. However, occasional team changes may occur due to scheduling.